GALACTIC NIGHT™ - LED Wall Neons

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We're a proud 100% Australian family-owned business, rooted in the heart of Sydney. We treasure positive reviews, loyal customers, and referrals – you are our lifeline. If an issue arises, count on us to make it right – refund, replacement, or exchange. YOUR HAPPINESS is our driving force and OUR #1 priority. Happiness guaranteed.

Our Priority is Your Happiness: Our Reputation Depends On It (Literally!)

We get it. Buying online can be stressful at times.

Our customers often used to ask us "What if my order arrives damaged", or "what if my order is lost?" - so to ensure you feel fully comfortable placing an order with us (which means becoming a part of the family) you are covered by our exclusive Shipping Protection Promise!

Simply inform our customer happiness team if you have any issues at all via emailing support@galacticnight.com.au

When you shop with us, you become family - and we love our family.

SHIPPED FROM OUR WAREHOUSE IN THE HEART OF SYDNEY

At Galactic Night we know the value of providing a speedy, hassle-free shipping experience.

We understand the faster you slide into your silky soft sheets, the quicker we get referrals - and we love free advertising.

This is why we only ever use the most reliable courier Australia has to offer: Australia Post.

AUSPOST STANDARD PARCEL (FREE)

Enjoy complimentary standard shipping on us on all orders. Estimated delivery times are as follows:

- NSW & ACT: 2-5 business days

- VIC: 3-6 business days

- SA: 4-8 business days

- QLD & TAS: 4-8 business days

- NT & WA: 5-8 business days

OPTION 2: AUSPOST EXPRESS PARCEL (1-3 DAYS)

For those who can't wait to dive into unparalleled comfort, our Express Parcel service guarantees your bamboo sheets will arrive in just 1-3 business days nationwide, for a flat rate of $14.99.

ORDER PROCESSING

Your order will be processed dispatched within 1 business day (24 hours) from our warehouse in the heart of Sydney.

SHIPPING PROTECTION

Live tracking and parcel insurance are included with every order, ensuring peace of mind as your sheets journey to you.

HIGH DEMAND PERIODS SUCH AS CHIRSTMAS

Times given serve as an estimate only and are approximate figures from time of dispatch.

Please note: Most orders are shipped from our Sydney warehouses the following business day. During times of peak demand such as end of financial year, Black Friday, Cyber Monday, and the Christmas period this may increase to a 48 hour dispatch time. 

Return Policy

Our #1 priority here is your happiness. Which means we stand by our product 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts. If you have a problem, we will solve it.

Refund it.

Send you a new projector.

Whatever it takes. Just reach out to our Customer Happiness Team. We’re here for you. Happiness. Guaranteed.

Our policy lasts for 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

To complete your return, we require a receipt or proof of purchase.